CrowdReason is in need of a Support Analyst to assist with its rapid growth. This professional will play a key role in providing high quality support to our clients; responsible for providing front line product support while being knowledgeable in property tax. 

Roles & Duties

The ideal candidate takes pride in helping our clients solve problems and responsible for the following responsibilities:

• Provide on-going SaaS property tax product support for clients via email cases and phone calls
• Manage client cases based on our support SLAs
• Escalate tickets to appropriate personal on the support team
• Partner with Product and Project Managers on escalations and customer calls
• Coordinate with cross functional teams and provide thoughtful solutions for clients
• Track client requests and trending issues, what is most important to clients and how we can best support them
• Share feedback with the Implementation team based on client interactions to improve the product and on-boarding experience
• Develop supporting training documentation & best practices from commonly asked questions
  
  

Education and/or Experience

• A bachelor’s degree or equivalent experience.
• 2-4 years property tax experience
• Ability to work quickly and accurately under pressure in a fast-paced work environment with many projects and clients. 
  
  

Personality Traits

• Professional manner and accountable for work performed
• Strong independent work ethic
• Adept problem solver
• Strong communication skills
• Results-driven