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Support Analyst

Carrollton, TX

CrowdReason is in need of a Support Analyst to assist with its rapid growth. This professional will play a key role in providing high quality support to our clients; responsible for providing front line product support while being knowledgeable in property tax. 

Roles & Duties

The ideal candidate takes pride in helping our clients solve problems and responsible for the following responsibilities:

  • Provide on-going SaaS property tax product support for clients via email cases and phone calls
  • Manage client cases based on our support SLAs
  • Escalate tickets to appropriate personal on the support team
  • Partner with Product and Project Managers on escalations and customer calls
  • Coordinate with cross functional teams and provide thoughtful solutions for clients
  • Track client requests and trending issues, what is most important to clients and how we can best support them
  • Share feedback with the Implementation team based on client interactions to improve the product and on-boarding experience
  • Develop supporting training documentation & best practices from commonly asked questions

Education and/or Experience

  • A bachelor’s degree or equivalent experience.
  • 2-4 years property tax experience
  • Ability to work quickly and accurately under pressure in a fast-paced work environment with many projects and clients. 

Personality Traits

  • Professional manner and accountable for work performed
  • Strong independent work ethic
  • Adept problem solver
  • Strong communication skills
  • Results-driven

Want to see more? Check out our careers page to see more open positions.